Areas of Focus & Services

Frequently Asked Questions

Search to find the best Counselor or Coach to meet your needs.


Counseling visits are offered in 50-minute sessions, and the counseling fees correspond to this time-frame. The counseling fees range from $75 to $180 between the counselors and their varying levels of credentialing, such as Ph.D., LPC (Licensed Professional Counselor), LMFT (Licensed Marriage and Family Therapist), and coaching. 

We have seven clinicians that are in-network with most major insurance providers for counseling sessions. Below are the clinicians and their in-network insurance providers. 

Derek Smith 

  • Aetna
  • BCBS
  • Cigna
  • United Health Care (UHC) (Plans: UBH Commercial)

Bea Garner

  • Aetna
  • BCBS
  • Cigna
  • United Health Care (UHC) (Plans: UBH Commercial)

Laura McKee

  • Aetna
  • United Health Care (UHC) (Plans: UBH Commercial)
  • Aetna
  • Cigna 

All other counselors are out-of-network with insurance, and would be considered self-pay for sessions. While HopeWorks can provide superbills (coded receipts) for out-of-network/self-pay clients who wish to file for reimbursement with their own insurance companies. Many health insurance policies have a provision for mental health benefits, which you can find out by contacting your insurance provider.

We certainly understand that it is hard to decide a counselor, especially if this is your first time coming in for counseling. There are several methods that can help narrow down the best fit for you.

  1. Check out our team page and review the  biosEach counselor or coach’s bio will have their areas of specialty, background, and a video of them talking about what they do. The videos might help you see more of the personality of the counselor or coach in real life.

  2. Call our office and talk to an admin about why you or your child are seeking counseling. If you have reviewed the bios, and find yourself needing more guidance in the decision-making process, it might help to call our office and talk with an admin about counselors that might be a good fit based on the issues, age of client, and scheduling preferences.

  3. Request a free 15 minute phone consult. If, after reviewing the bios and talking with an admin, you still feel unsure about scheduling with a certain team member, just give us a call and request a 15-minute phone consult with them, which we can arrange at no charge.

Whenever you first call our office, we will ask if you know which counselor(s) or life coach(es) you are hoping to schedule with. If you do not know, we will refer you to our team page to start the process of choosing a counselor or life coach. But if you know who you want to schedule with, the intake process for all counselors or life coaches will be as follows:

  1. Call our office (972-212-9175) to let us know you are ready to schedule with the counselor or life coach you have chosen. We will get basic information (name, email address, phone number, etc.) to set up a client account.

  2. After this phone call, you will receive an email with a link to our secure client portal, where you will be able to fill out and electronically sign all of our new client forms.

  3. Once you finish these forms, call our office (we will confirm all forms are signed), and then we can proceed to schedule your first session.

For most of our counselors or life coaches, the answer is both. Some counselors or life coaches have certain days where they can offer both in-person or teletherapy sessions, and other days they only offer teletherapy sessions. If you are interested in a specific counselor or life coach’s availability for in-person or teletherapy sessions, you may call our office and our admin would be glad to review that with you.

The Federal No Surprises Act (H.R. 133 – effective January 1, 2022) provides consumers the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Upon request, Good Faith Estimates are provided within one business day after scheduling if the appointment is within three days. If the appointment is more than 10 days away, the Good Faith Estimate is provided within three business days. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate and the bill.

For questions or more information about your right to a Good Faith Estimate, visit, email, or call 1-800-985-3059

Individual counseling focuses on helping people work through mental health concerns that are important to them. Our counselors can provide individual counseling for adults and adolescents covering a wide range of issues. Below is a brief list of common counseling issues. This is not an exhaustive list, so if you are interested in meeting with a counselor about a specific issue that you do not see listed, please contact our office at 972-212-9175 for a personalized counselor recommendation.


  • Abuse
  • Anger Management
  • Anxiety
  • Behavior Concerns
  • Boundaries
  • Burnout
  • Depression
  • Family of Origin Issues
  • Grief & Loss
  • Identity
  • Life Transitions
  • Obsession/ Compulsion
  • Panic Attacks
  • Personality Disorders
  • Relationship Issues
  • Self-Harm
  • Trauma

Coaching is a goal-directed process that is future-focused and solution-oriented. It is engaging and empowering, providing both encouragement and accountability. Coaching a strengths-based approach to overcoming obstacles.

What Our Coaches Provide:

  • Individual Coaching
  • Marriage/Relationship Coaching
  • Pastoral Coaching
  • Spiritual Coaching
  • Leadership Coaching

To learn more or to schedule a free 15-minute consultation, please call our office at 972-212-9175.

The primary focal point of life coaching is on future performance and outcomes. It is therefore more proactive, solution-focused, collaborative, and forward-oriented in terms of personal and/or professional growth than traditional counseling and other mental health services. Psychotherapy tends to address past issues with the goal of symptom reduction, trauma work, and problem resolution. Coaches, on the other hand, endeavor to help unlock a person’s potential in order to maximize their performance, set and attain appropriate goals, and improve overall functioning in life. The change process is often viewed as having both a motivational and behavioral mindset where clients are not seen as individuals who need to be to be “fixed,” but those who have a capacity to envision and intentionally move toward new and higher goals. This indicates coaching is more about growth and not necessarily about clinical assessment, diagnosis or healing. Rather, it is a movement toward a healthier maturity instead of an unhealthy dependence on other things or people.

Click to read more about Christian Life Coaching.

Counseling is available for couples wanting to strengthen their relationships. Our counselors can meet with couples to help work through a wide range of issues. Below are some examples that our counselors can focus on in couples counseling:

  • Blended Families
  • Communication
  • Conflict Resolution
  • Divorce Care
  • Financial Strain
  • Parenting
  • Premarital counseling
  • Recovery from Infidelity

To learn more or to schedule a free 15-minute consultation, please call our office at 972-212-9175.

Family counseling focuses on strengthening relationships within the family unit. Here are a few areas that your counselor can focus on in family counseling:

  • Blended Family Challenges
  • Boundary Issues in the Family
  • Building Relationship Connections in the Family
  • Conflict in the Family
  • Divorce Care
  • Family of Origin Issues
  • Increasing Positive Communication
  • Processing the impact of trauma
  • Stress or anxiety during life transitions
  • Trust-Building

To learn more or to schedule a free 15-minute consultation, please call our office at 972-212-9175.

Counseling for children is available at HopeWorks for children ages 4 and up. Play therapy is the primary method of counseling for young children that helps guide them in dealing with problems and assists them as they learn how to handle their thoughts and feelings.

To learn more or to schedule a free 15-minute consultation, please contact our office at 972-212-9175.