Dallas Suicide and Crisis
suicide, emotional crisis, personal and family crisis
214-828-1000

We have seven clinicians that are in-network with most major insurance providers for counseling sessions. Below are the clinicians and their in-network insurance providers. 

Derek Smith 

• Aetna
• BCBS
• Cigna
• United Health Care (UHC) (Plans: UBH Commercial)

Bea Garner

• Aetna
• BCBS
• Cigna
• United Health Care (UHC) (Plans: UBH Commercial)

All other counselors are out-of-network with insurance, and would be considered self-pay for sessions. While HopeWorks can provide superbills (coded receipts) for out-of-network/self-pay clients who wish to file for reimbursement with their own insurance companies. Many health insurance policies have a provision for mental health benefits, which you can find out by contacting your insurance provider.

We certainly understand that it is hard to decide a counselor, especially if this is your first time coming in for counseling. There are several methods that can help narrow down the best fit for you.

1. Check out the counselor page and review the counselor bios. Each counselor bio will have their areas of specialty, background, and a video of them talking about what they do. The videos might help you see more of the personality of the counselor in real life.
   
   
2. Call our office and talk to an admin about why you or your child are seeking counseling. If you have reviewed the bios, and find yourself needing more guidance in the decision-making process, it might help to call our office and talk with an admin about counselors that might be a good fit based on the issues, age of client, and scheduling preferences.
   
   
3. Request a free 15 minute phone consult with a counselor you are considering. If after reviewing the bios and talking with an admin you still feel unsure about scheduling with a certain counselor, just give us a call and request a 15 minute phone consult with them, which we can arrange at no charge.

Whenever you first call our office, we will ask if you know which counselor(s) you are hoping to schedule with. If you do not know, we will refer you to our counselor page to start the process of choosing a counselor. But if you know the counselor that you want to schedule with, the intake process for all counselors will be as follows:

1. Call our office (972-212-9175) to let us know you are ready to schedule with the counselor you have chosen. We will get basic information (name, email address, phone number, etc.) to set up a client account.
   
   
2. After this phone call, you will receive an email with a link to our secure client portal, where you will be able to fill out and electronically sign all of our new client forms.
   
   
3. Once you finish these forms, call our office (we will confirm all forms are signed), and then we can proceed to schedule your first session.

For most of our counselors, the answer is both. Some counselors have certain days where they can offer both in-person or teletherapy sessions, and other days they only offer teletherapy sessions. If you are interested in a specific counselor’s availability for in-person or teletherapy sessions, you may call our office and our admin would be glad to review that with you.

The Federal No Surprises Act (H.R. 133 – effective January 1, 2022) provides consumers the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.

• You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  
  
• Upon request, Good Faith Estimates are provided within one business day after scheduling if the appointment is within three days. If the appointment is more than 10 days away, the Good Faith Estimate is provided within three business days. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service.
  
  
• If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.
  
  
• Make sure to save a copy or picture of your Good Faith Estimate and the bill.
  
  

For questions or more information about your right to a Good Faith Estimate, visit
http://www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059